Description
This slide presentation outlines customer service practices in a utility’s call center. The four areas of focus include:training;performance basedmeasurements;communications; and,rewarding and recognizingperformance. Lessons learned include:fully understand your processes;establish targeted performancemeasures;link measures to rewards; educate staff with timely communication,action plans, and celebrations ofaccomplishments;embrace continuous improvement; and,focus on the customer to improvecustomer satisfaction.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2006
- Number of Pages:
- 32
- File Size:
- 1 file , 560 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
