Description
This slide presentation outlines practices for incorporating the customer perspective into our day-to-day business. The presentation is organized into three parts that include: understanding the customer; from management’s eyes; and, transforming customer care. Key topics outlined include: the drinking water industry has achieved similar levels of customersatisfaction as other types of utilities, while individual utility results mayvary;performance and behaviors of various parts of the water service impactcustomer satisfaction;some areas of the drinking water business are more difficult to improvewithout major budgets, time and resources; and, there are areas we can impact, particularly in Customer Services, thatdon’t break the bank.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2006
- Number of Pages:
- 64
- File Size:
- 1 file , 1.5 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
