Description
This paper provides an introduction of the concept of total quality management and how to implement it in an organization. The overview covers three underlying principles of TQM–customer driven, employee participation, and process-oriented. Fourteen rules are given, as are general instructions for implementing a TQM program, beginning with the manager.
Product Details
- Published:
- 01/01/1992
- ISBN(s):
- 0898676495
- Number of Pages:
- 10
- File Size:
- 1 file
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
