Description
This powerpoint presentation begins by providing a brief overview of the process approach to assisting paymenttroubled customers that includes the following steps: define objectives for target sub-groups, and defineproactive approaches; the core process of proactively shrinking the problem by three strategies (shrink the bills, shrink the overdue caseload and arrearages, and shrink the cost of collections); and, performance measurement and continual improvement. Includes tables, figures.
Product Details
- Edition:
- Vol. – No.
- Published:
- 11/01/2009
- Number of Pages:
- 21
- File Size:
- 1 file , 1.1 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
