Description
Adopts ISO/IEC 20000-2:2005 to represent an industry consensus on quality standards for IT service management processes.
Product Details
- Edition:
- 1st
- Published:
- 02/22/2007
- ISBN(s):
- 0733780458
- Number of Pages:
- 35
- File Size:
- 1 file , 2.7 MB
- Product Code(s):
- 10149021, 10148984, 10149009
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
