Description
This paper describes the communication plan used by the Orange Water and Sewer Authority (OWASA) in Chapel Hill-Carrboro, North Carolina to communicate with customers about construction projects and summarizes some of the techniques OWASA used. The three basic steps in the communication plan were: giving advance notice that WSASA was planning a project that included an offer to schedule a neighborhood meeting if desired and an invitation to residents or businesses to ask questions and make comments; supplying updates during the construction process that asked for questions and comments from customers in the project area; and, seeking feedback from residents when the work was completed. This paper presents the different approaches used for communicating information to the customer during construction.
Product Details
- Edition:
- Vol. – No.
- Published:
- 06/01/2001
- Number of Pages:
- 8
- File Size:
- 1 file , 230 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
